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Member's Rights and Responsibilities

Welcome to UCNP, we are committed to providing high-quality care and ensuring that every member receives the attention and respect they deserve. As part of our commitment to transparency and patient-centered care, we have outlined the following rights and responsibilities for our members:

HIPPA Policy

At UCNP we also greatly value and ensure that your privacy is our top priority. We will adhere unwaveringly to the standards set by the Health Insurance Portability and Accountability Act (HIPAA) that are being monitored closely by the U.S. Department of Health & Human Services' Office of Civil Rights (HHS OCR).

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At UCNP, we acknowledge the importance of safeguarding your health records. Through rigorous training and meticulous protocols, our dedicated team ensures proficiency in preserving the confidentiality of your information at every step.

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Rest assured, your trust is our greatest asset, and we will spare no effort in maintaining the integrity of your medical data. We wanted to let you know that with UCNP, your privacy isn't just a priority; it is a fundamental aspect of our service.

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At UCNP, we believe in empowering our patients with access to their medical information. If you would like to request your medical records, we've made the process simple. Here's how:

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  1. Submit a Request: You can request your medical records by filling out a request form. This form is available at our front desk or can be downloaded from our website. All requests may be submitted directly to our office for processing or the request may also be submitted via fax, email, or traditional mail (information is provided on our Contact Page).

  2. Provide Authorization: To ensure compliance with HIPAA regulations, we require authorization from you or your legal representative. This authorization confirms your consent for us to release your medical records. All authorizations will be reviewed by our medical record staff for approval.

  3. Specify Details: Please specify the specific information you're requesting, such as medical reports, test results, or treatment summaries. The more details you provide, the easier it is for us to fulfill your request accurately.

  4. Delivery Options: Please choose how you would like to receive your medical records. Options include fax and email.

  5. Processing Time: We strive to process all requests promptly. However, please allow a reasonable amount of time (around 1-3 business days) for us to gather and prepare your medical records.

 

Should you have any questions or need assistance with the request process, our team is here to help. Your satisfaction and peace of mind are our top priorities.

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​For more information regarding HIPAA, please feel free to click on the link below that will be directly linked to HHS: https://www.hhs.gov/hipaa/for-individuals/index.html

Non-discriminatory Policy

At UCNP, we are committed to providing high-quality medical care in an environment that is welcoming, inclusive, and free from discrimination. We believe that every individual deserves access to healthcare services without fear of prejudice or bias. 

 

Our non-discriminatory policy ensures that all patients, regardless of race, ethnicity, gender identity, sexual orientation, religion, age, or disability, are treated with respect, dignity, and equality. Discrimination of any form, including but not limited to harassment or intimidation will not be tolerated within our facility. We are dedicated to fostering a culture of diversity and inclusivity among our staff and patients. Our team is trained to provide culturally competent care and to uphold the principles of fairness and equity in every interaction. 

 

If you have any concerns about discrimination or feel that your rights have been violated, please do not hesitate to speak with a member of our staff or contact our management team. We are here to ensure that everyone receives the care and support they need, regardless of who they are or where they come from. 

 

Thank you for choosing UCNP for your healthcare needs. We look forward to serving you with compassion, professionalism, and respect.

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If at any point you believe that UCNP has failed to provide these services or discriminated in any way on the basis of race, color, nationality, age, disability, or sex, please feel free to file a grievance or complaint through mail, phone call, fax, or email with:

 

            Urgent care at Northeast Philadelphia

            ATTN: Compliance Department

            2900 Cottman Ave,

           Philadelphia, PA 19149

 

            Tel: 215-660-9330 

            Fax: 215-660-9336

            Email: ucnp2900@gmail.com


For online submission for filing a grievance or compliance regarding discriminatory actions toward you, please proceed to click on the link: https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf

Rights

  1. Quality Care: You have the right to expect high-quality care that is timely, appropriate, and respectful. This includes access to skilled healthcare professionals, effective communication, and consideration of your individual needs and preferences. 

  2. Privacy: Your medical information is confidential and protected by federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA). We will only disclose your information with your consent or as required by law to ensure your privacy and confidentiality.

  3. Informed Consent: You have the right to be fully informed about your diagnosis, treatment options, risks, and benefits in a manner that you understand. We encourage you to ask questions and participate in decisions about your care to ensure that your preferences and values are respected. 

  4. Respect and Dignity: You have the right to be treated with dignity, respect, and sensitivity by all members of our staff, regardless of your background or circumstances. We are committed to creating a welcoming and inclusive environment where you feel valued and empowered. 

  5. Access to Information: You have the right to access your medical records at any time at our clinic and may request amendments to them as permitted by law. We strive to provide you with clear and accurate information about your health and treatment options to help you make informed decisions about your care. 

  6. Complaints and Grievances: You have the right to voice complaints or grievances regarding your care without fear of reprisal. We take your feedback seriously and are committed to addressing any concerns promptly and professionally to improve our services and ensure your satisfaction.

Responsibilities

  1. Providing Accurate Information: To ensure the safety and effectiveness of your care, please provide accurate and complete information about your medical history, current medications, allergies, and any other relevant details. This information helps us tailor our services and treatment to meet your individual needs and prevent potential complications. 

  2. Respecting Others: Please treat our staff, fellow patients, and visitors with courtesy and respect. We are dedicated to fostering a culture of mutual respect and cooperation, where everyone feels valued and supported. 

  3. Following Instructions: Please follow the instructions provided by our healthcare provider and ask questions if you do not understand something. Adhering to your treatment plan, including medication regimens, lifestyle modifications, and follow-up appointments (either with us or your Primary Care Physicians (PCP)), is essential for achieving the best possible outcomes for your health. 

  4. Cooperation: Your active participation and cooperation are crucial for the success of your treatment. Please communicate openly with your healthcare provider, share any concerns or preferences you may have, and work collaboratively to develop and implement a personalized care plan that meets your needs and goals. 

  5. Appointments/Walk-ins: We recognize that some individuals may prefer to schedule appointments ahead of time, and we fully respect this preference. However, we also welcome walk-in patients and prioritize providing timely care to all. For those who choose to schedule appointments, we ask for your understanding as we strive to accommodate everyone promptly. Our commitment is to ensure that each patient receives the attention they need without unnecessary delays.

  6. Financial Obligations: Healthcare is a partnership, and part of that partnership involves fulfilling your financial obligations for the services you receive. This includes paying any copayments, deductibles, or other out-of-pocket costs associated with your care in a timely manner. If you have questions or concerns about your financial responsibilities, please don't hesitate to reach out to our billing department for assistance, or even sending us an email at uncp2900@gmail.com.

Contact

Phone: 215-660-9330
Fax: 215-660-9336

Email: ucnp2900@gmail.com

Feel free to contact us with any questions!

Urgent Care at Northeast Philadelphia

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